The Public Utilities Commission ("Commission") regulates all chartered, franchised, 
certificated, and registered public service companies operating in the State of Hawaii 
("State") that provide electricity, telecommunication, gas, private water and 
wastewater, motor and water carrier transportation services and other entities as 
required by law ("regulated entities"). The Commission has statutory authority to 
enforce applicable State statutes, to establish and enforce administrative rules and 
regulations, and to set policies and standards. 

The Office of the Executive Officer plans, directs and manages the daily operations of 
the Commission to ensure efficient use of its resources in meeting its missions and 
organizational goals and objectives. Functional areas include administrative services, 
(e.g. budget, fiscal, procurement of goods and services, human resources, case 
management and clerical support), use of information technology to improve the 
Commission’s efficiency and productivity, audit and technical review of the regulated 
entities’ financial and engineering activities, internal and external communications, 
government affairs and the Commission’s outreach and compliance efforts. 

The Commission's Consumer Affairs and Compliance Section (CACS) establishes and 
maintains contact with regulated entities, government agencies, and the public; 
disseminates public information; provides investigation, complaint resolution, and 
enforcement services; and conducts community outreach and educational services on 
behalf of the Commission. 

The primary functions of this position are to plan and conduct investigations and handle informal inquiries and complaints relating to the operations, services, and facilities of entities under the Commission's jurisdiction; prepare and report findings of facts and recommendations for actions to the Commission; assist with the Commission's education and community outreach programs; enforce Commission statutes, rules, and regulations established by the Commission; and perform other duties as required or assigned. 

• 3-1/2 years of progressively responsible 
  professional experience in areas of compliance, enforcement and/or investigation 
  activities. 
• efficiently manage multiple projects within specified timetables;
• work independently to develop, provide, and deliver accurate and sound communications effectively in writing, orally, and electronically 
  with exceptional command of the English language;
• establish and maintain effective and cooperative working relationships;
• maintain confidentiality in the use of confidential information; learn, apply and explain in an easy-to-understand manner the Commission’s general orders, rules, tariffs, decision and orders, operations, policies, and activities;
• plan, implement and evaluate programs;
• operate a motor vehicle, etc.