The Idaho Public Utilities Commission has an exciting new opportunity for a full-time Utilities Compliance Investigator in Boise. The Commission regulates investor-owned or privately-owned utilities that provide gas, water, electricity or some telephone services for profit.
This position will act as an intermediary between consumers and utilities by investigating and resolving consumer disputes; develop and advocate consumer service policies and procedures in formal cases before the Public Utilities Commission (PUC); provide information and technical assistance to consumers, commissioners, staff and utilities; perform related work.
This position is eligible for the state benefits package, including:
Excellent low-cost medical, dental, and vision insurance
Generous vacation and sick leave accrual beginning as soon as you start
Eligibility for the Public Service Loan Forgiveness Program (PSLF)
Paid parental leave
Eleven paid holidays per year
Participation in one of the nation's best state retirement systems
Multiple savings plans
Wellness programs; ongoing training opportunities; and more
Example of Duties
Interviews consumers to determine and discuss basis of their disputes with utilities.
Advises them of PUC procedures.
Determines scope of investigation.
Evaluates information obtained from utilities and consumers.
Researches laws, orders, tariffs, and rules to determine appropriateness of utility actions.
Determines agency jurisdiction in utilities investigations.
Suggests equitable solutions and mediates disputes between consumers and utilities or negotiates with utility on behalf of the consumer.
Reviews formal applications, testimony, and related documents and determines data needs.
Researches complaint files to determine problem areas.
Confers with other regulatory or industry authorities to verify information.
Prepares written interrogatories to gather information.
Compiles statistics for complaints and/or inquiries for reports, comments, testimony, decision memos, and related concerns.
Prepares written comments, testimony, and defends it under cross-examination.
Some knowledge of: investigative and research methods and documentation procedures; dispute resolution including negotiation, mediation, and arbitration; utility company operational characteristics and services; interviewing methods.
Experience: interpreting and reviewing information for compliance with laws and regulations; collecting, analyzing, and interpreting numerical data.